Welcome
Welcome to Integrated Personal Services. We’re so glad you’re here. These Terms and Conditions are about the same things everything we do is built on: honesty, mutual respect and personal responsibility. They explain how our services work, what you can expect from us, and what we ask of you in return. By using our website, booking a session or attending one of our events, you’re agreeing to these terms.
Integrated Personal Services is based in Brisbane, Queensland, Australia. Our services are for adults aged 18 and over.
Our Services
We offer:
- Crystalline Sound Bowl Healing, through private one to one sessions and group meditation
- Personal Mentoring, to help you understand your patterns, build self leadership and take inspired action
- The Seven Centres, our signature program (see below)
- Corporate wellness sessions and packages
- Gatherings and public events
- A complimentary Discovery Session: a relaxed 20 to 30 minute conversation about where you are now, what you need, and whether we’re the right fit. There is no pressure and no obligation.
Everything we offer is designed to support your wellbeing, resilience and personal growth.
Complementary Wellbeing Practices: An Honest Note
Our services are complementary wellbeing practices, offered as another supportive avenue on your journey. They are not medical, psychological or psychiatric treatment, and they do not diagnose, treat, cure or prevent any illness or condition. They are designed to work alongside, and never instead of, the care of your doctor or mental health professional.
Please don’t stop, change or delay any medical treatment or medication because of anything you experience with us. If you have any concerns about your physical or mental health, see your GP or a qualified health professional first.
Research into sound based practices is early and ongoing. Information on our website and in our materials is general in nature, and is not a promise of any particular result.
Your Health and Safety
Sound healing is gentle, but it isn’t suitable for everyone. Please tell us before booking if any of the following apply to you, and check with your doctor first:
- You have a pacemaker or other implanted medical device
- You have a serious heart condition
- You experience epilepsy or seizures (including sound triggered or light triggered)
- You are living with an acute or serious mental health condition
- You are in the first trimester of pregnancy
We warmly welcome women through fertility, pregnancy and postpartum stages. Please let us know where you are in your journey so we can adapt your session safely, and we recommend checking with your doctor or midwife first. Honest disclosure helps us look after you. We can’t be responsible for issues arising from information we weren’t given.
If you are in distress or need urgent help: please call 000 in an emergency, or contact Lifeline on 13 11 14 at any time. Our services are not a crisis service.
Personal Mentoring Terms
These terms apply only to Personal Mentoring, including the 10 Week Mentoring Journey. They are separate from the terms for sound healing, gatherings and our other sessions.
What mentoring is
Personal Mentoring is a supportive, practical partnership focused on clarity, self awareness, boundaries and taking action in your own life. It is not counselling, psychotherapy, medical care or financial, legal or career advice.
Format and recording
- Online only. Mentoring is held online. You are responsible for a reliable internet connection and a private, comfortable space.
- Recording. If you choose, we can record your mentoring session as personal notes for you and for Integrated Personal Services to refer back to. Recording only takes place if you choose it. Recordings are kept private and confidential and are never shared. Please do not record sessions yourself.
Payment
Mentoring, including the 10 Week Mentoring Journey, is paid in full at booking, and your booking is confirmed once payment has been received. A discovery call comes first, so you can decide whether mentoring is right for you before you book and pay.
Missed sessions and rescheduling
If you cannot attend a session, or you miss one, we will reschedule it. There is no cancellation fee. Please let us know as early as you can. Your consistency matters, because showing up for yourself is what makes mentoring work. Time slots are limited, and a session that is not followed through takes up an opportunity that someone else could have had.
No refunds
Mentoring sessions are not refundable once booked. The exception is where you provide a letter from a medical professional confirming you are unable to continue, in which case we will consider a refund for sessions not yet received. This does not limit your rights under the Australian Consumer Law.
Confidentiality and safety
- Confidentiality. What you share in mentoring stays between us, except where the law requires disclosure.
- Risk of harm. If we believe there is a serious risk of harm to you or to someone else during a session, we will tell you, the session will end, and we will encourage you to seek medical help. A letter from a medical professional is strongly advised, for both you and us, before sessions continue, so that you are properly supported.
Your responsibility and respect
- Your responsibility. Real change begins with you. You are responsible for your own decisions, choices and actions, and for telling us if something is not working for you.
- Respect. We ask for honesty and mutual respect. We may end a mentoring arrangement if it is no longer helpful, or if behaviour makes it unsafe or unworkable.
The Seven Centres Signature Program
The Seven Centres is a private crystalline sound journey that moves through the seven centres of your energy body, guided by Egyptian wisdom. The program includes:
- A complimentary consultation to create your personalised roadmap
- Seven private 60 minute sessions, at your own pace
- Your own Sacred Self Care Kit
The program fee is displayed on our website and confirmed at booking (currently AUD $3,330.00), and is payable in full at booking. You move through the sessions at your own pace. The Sacred Self Care Kit is yours to keep. Cancellation and refund terms are set out below.
Bookings and Payments
Sessions, programs and events can be booked through our website, through our Calendly booking page, or by contacting us directly. Full payment is required at the time of booking, including for The Seven Centres program, and your booking is confirmed once payment has been received. Prices are in Australian dollars and may change from time to time, but the price you agree to at booking is the price you pay. Personal Mentoring has its own payment and cancellation terms, set out in the Personal Mentoring Terms above.
How payments are processed. We accept Stripe (card payments, processed securely through Calendly or our website), PayPal and cash. Cash is accepted for in person services only, is due before the session begins, and we’ll give you a receipt. By paying online, you agree to the terms of the payment provider you use (Stripe or PayPal). We do not see or store your card details. Payment and booking providers handle your information under their own privacy policies.
You’ll receive a confirmation and receipt after payment. If a payment is declined, returned or unpaid for any reason, you are responsible for any bank fees or charges that result.
We may suspend or end your access to our website or services, without prior notice, if you breach these terms or act in a way that is unlawful or harmful to us or to others.
Cancellations, Rescheduling and Refunds
This section applies to sound healing and our other sessions. Personal Mentoring has its own terms in the Personal Mentoring Terms section above.
Private sound healing sessions
Your time is reserved just for you, so we ask for notice if you need to change it.
- Rescheduling: at least one week’s notice is needed to reschedule at no cost.
- Cancelling more than 48 hours before the session: no charge.
- Cancelling within 48 hours of the session: 100% of the session fee is due, as we have limited time slots and yours was booked for you.
- No show and no communication: 100% of the session fee is due. Spaces are limited, so a missed session means someone else misses out.
You can reschedule using the link in your booking confirmation email, or by contacting us.
Group sessions, workshops and public events
Tickets are generally not refundable for change of mind, but you’re welcome to transfer your ticket to someone else. Just let us know in advance.
If we cancel
If we need to cancel or reschedule (illness, low numbers or circumstances beyond our control), you can choose a full refund, a credit or a transfer to another date.
Refunds and your rights under Australian Consumer Law
Nothing in these terms takes away from your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they’ll be provided with due care and skill. If we don’t deliver what we promised, we’ll make it right with a remedy that may include a replacement session, credit or refund. Otherwise, we only provide refunds if we are unable to provide a service you have paid for, or where we decide it is reasonable in the circumstances. We don’t offer refunds for change of mind, but we’d always rather hear from you and sort things out fairly than leave you unhappy.
Online Sessions
Some sessions may be held online. You’re responsible for a reliable internet connection and a private, comfortable space, and we recommend headphones for sound sessions. If a technical issue we can’t control stops a session from going ahead, we’ll reschedule it at no cost to you. Please don’t record online sessions without asking us first. Recording of Personal Mentoring is covered in the Personal Mentoring Terms above.
Showing Up: Your Part in the Journey
Real change begins inside. Mentoring and sound healing open the door, but walking through it is up to you. Results depend on your own circumstances, participation and follow through, so we can’t guarantee specific outcomes. Anyone who promises you guaranteed transformation isn’t being straight with you. What we do promise is to show up fully, with care, skill and honesty, every time. We appreciate honesty, and we encourage open communication, because this is about supporting you.
Corporate Wellness
Corporate bookings are confirmed via a booking agreement or written confirmation covering numbers, venue, inclusions and payment terms. Specific cancellation terms for corporate sessions are set out in that agreement. Corporate sessions are general wellbeing experiences and are not a substitute for workplace health and safety, medical or psychological services.
Our Content and Materials
Everything we create (session recordings, guided audio, mentoring materials, workbooks and website content) belongs to Integrated Personal Services. It’s for your personal use only. Please don’t copy, share, sell or republish it without our written permission. If you receive access to our guided sound healing audio library, that access is for you alone.
Photography and Recording
Photography and recording may be taken at gatherings and events, and we will let you know beforehand. Please don’t record sessions or events yourself without asking us first. It protects the privacy of everyone in the room.
Our Website, Testimonials and Research
We do our best to keep the information on this website accurate and up to date, but it’s general information only and not professional advice. Testimonials reflect the personal experiences of individual clients, and are not a guarantee that you will have the same experience. Where we refer to research or link to other websites, we’re not responsible for their content or practices.
Privacy
We treat your personal information (especially your health information) with care and respect, and handle it in line with the Australian Privacy Principles. We only collect what we need to look after you, and we never sell your information. Third party providers we use for booking and payments, such as Calendly, Stripe and PayPal, handle information under their own privacy policies.
Limitation of Liability
To the extent permitted by law (and always subject to the Australian Consumer Law guarantees that can’t be excluded), Integrated Personal Services is not liable for indirect or consequential loss arising from your use of our services or website. Where liability can’t be excluded but can be limited, it is limited to supplying again the relevant service or refunding the amount you paid for it. If anything needs to change, please let us know as soon as possible so we can find a solution that works for both of us.
Changes to These Terms
We may update these terms, and the prices of our services, from time to time. The current version will always live on this page, with changes effective from the date they’re published. A price or term you agreed to at booking will not change for that booking.
Governing Law
These terms are governed by the laws of Queensland, Australia.
Questions? Just Ask
If anything here isn’t clear, please reach out. We’d love to hear from you. You can contact us through our Contact Us page.
Last updated: 10 October 2026